FAQ

Delivery info?

Can I track my order?

UK and International orders have the option for tracked shipping. If you don't select tracked, your order will be sent 2nd Class (UK) or International Standard (International). If you have selected tracked shipping, you’ll receive a tracking number on your dispatch email once I’ve posted your order! US orders are all sent with tracked shipping as standard. If you choose untracked please note that I won't know where your parcel is once I have posted it, nor will I know if it has been delivered!

Where are you sending from?

All orders are sent from the UK!

Do you ship worldwide?

I currently ship worldwide with the exception of the EU and NI!

Why don't you ship to Europe and Ireland/Northern Ireland?

From the 13th December 2024, new EU regulations (GPSR) come into effect, there are a lot of hoops to jump through which just aren't sustainable for me as a small business, so for now I have switched off shipping to these locations. I'm hoping that it isn't permanent and as soon as there are any changes or there is more clear information on it, I'll be back shipping to the EU as soon as possible <3 

Will I be charged customs fees?

I am based in the UK, and customs labels will be on all international orders, but I can't guarantee that there won’t be any import duties/customs fees, and it can depend on the country! Unfortunately I am unable to control or predict what these fees might be. It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders! I am not responsible for any customs charges. Please bear this in mind before ordering <3

Why hasn’t my order been dispatched yet?

I run this little business on my own currently, and can sometimes get an overwhelming amount of orders which is amazing but I am packing them by myself! During busier times it may take around 1-2 weeks for me to dispatch your order, although I try and send it as quickly as I can! If you want your order ASAP, for example if it’s for a gift or for a certain date, pop it in the notes at checkout and I'll try my best to get it sent sooner!

Do you accept returns?

If you've changed your mind about your order you can return it as long as the product isn't damaged and is in sellable condition. Sale items are non-returnable but can be exchanged. Please let me know within 14 days of receiving your order :-) Buyers will be responsible for return costs unless the products are damaged or faulty! If you need to return anything, contact me here!

Can I add a gift message?

Of course! Just pop your message in the order notes box when you check out!