FAQ
Delivery info?
Where are you sending from?
All orders are sent from the UK!
Can I track my order?
UK and US orders will be sent with tracked shipping, and you’ll receive a tracking number once I’ve posted your order! International orders are sent with International Standard shipping which is untracked, but there is an option to select tracked shipping at checkout if you’d prefer! If you choose this option you will receive a tracking number once I've dispatched your order and you can keep your eye on it. If you choose untracked please note that I won't know where your parcel is once I have posted it, nor will I know if it has been delivered!
Do you ship worldwide?
I currently ship worldwide with the exception of the EU and NI!
Why don't you ship to Europe and Ireland/Northern Ireland?
From the 13th December 2024, new EU regulations (GPSR) come into effect, there are a lot of hoops to jump through which just aren't sustainable for me as a small business, so for now I have switched off shipping to these locations. I'm hoping that it isn't permanent and as soon as there are any changes or there is more clear information on it, I'll be back shipping to the EU as soon as possible <3
Will I be charged for customs?
I am based in the UK, and customs labels will be on all international orders, but I can't guarantee that there won’t be any import duties/customs fees, and can depend on the country! Unfortunately I am unable to control or predict what these fees might be, and they are more likely to occur since Brexit. It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders!
Why hasn’t my order been dispatched yet?
I run this little business on my own currently, and can sometimes get an overwhelming amount of orders which is amazing but I am packing them by myself! During busier times it may take around 1-2 weeks for me to dispatch your order, although I try and send it as quickly as I can! If you want your order ASAP, for example if it’s for a gift or for a certain date, pop it in the notes at checkout and I'll try my best to get it sent sooner!
Do you accept returns?
If you've changed your mind about your order you can return it to me, as long as the product isn't damaged and is in sellable condition. Please let me know within 14 days of receiving your order. Buyers will be responsible for return costs unless the products are damaged or faulty! If you need to return anything, contact me and I will let you know the address to send it back to.
Can I add a gift message?
Of course! Just pop your message in the order notes box when you check out!
Got more questions? Contact me here.